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MonaJewellery Pty. Ltd. :: Help zone

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Can I return or exchange my merchandise?
In general, articles are accepted for credit or exchange if returned in saleable condition within 14 dates of purchase.

How do I care for my cultured pearls?
Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Monajewellery cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.

What is sterling silver?
Sterling silver must contain a minimum of 925 parts fine silver per 1000. Generally, copper is added to the alloy for durability and workability.

How do I place an order?
In order to expedite your order, please order online. To order, just click on the picture of the item you want. This will bring up a detailed page with size, color, picture, price, and description. Enter in the quantity you want, any special processing requirements and then click ADD TO CART. This will take you to a Shopping Cart that displays a list of what you ordered. If you want to buy more, click on another side bar category or the SHOP FOR MORE button.

What if I have special requirements?
Just write whatever you want in the MY PROCESSING REQUIREMENTS box. If you want a certain size or stone color for example, write: 19”.
 
 
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